Ordering, delivery,
returns & warranty.

01 — Orders & availability

Browse the online catalog, select your items, and place a request or order using the available checkout options. Listed availability may change as our store processes sales and replenishment. Our team confirms product selection and available stock when needed before dispatch or collection.

For large quantities, special orders or project lists, you can request a quotation. Published discounts or special offers are subject to their stated conditions and are not automatically combinable.

02 — Delivery & store pickup

• Store pickup: Collect from 42 Gomez Street, Tuguegarao City after confirmation of stock and pickup time. No delivery fee applies to pickup.
• Tuguegarao City delivery: Eligible orders of ₱1,500 or more after discounts qualify for FREE same-day delivery within Tuguegarao City. Below ₱1,500, any delivery charge is confirmed before dispatch. Availability, vehicle, delivery schedule and cash-on-delivery eligibility are confirmed by our team; same-day service remains subject to availability.
• Nationwide courier: The final quote depends on packing, weight, dimensions, destination, carrier eligibility and other shipment requirements. Cash on delivery is possible only for shipments accepted by LBC and specifically approved by SAVG.
• Bus or van station collection: Routes and station pickup arrangements are confirmed individually, including receiving contact details and applicable charges.
• Bulky or restricted items: Heavy equipment, generators, pipes, tanks, paint and other special-handling items may require a different shipping arrangement or may not be accepted by every carrier.

For additional delivery details, see the delivery and pickup guide on our homepage.

03 — Payment & final quotation

Delivery and other applicable charges are confirmed as part of your final arrangement. For approved bus/van and other non-COD courier shipments, payment is required after quotation acceptance and before dispatch. Store-approved cash on delivery is limited to eligible local deliveries and confirmed LBC COD shipments.

If you need clarification about the final total, available payment options or a special order, contact our store before paying.

04 — Returns, exchanges & order concerns

If an item arrives damaged, is incorrect, is defective, or you have another order concern, contact our team promptly with your order details and, when available, photographs of the item and packaging. We will review the concern and explain the applicable next steps, including any inspection or manufacturer coordination that may be required.

Eligibility and available remedies depend on the item, the circumstances and applicable consumer-protection requirements. This page does not remove or restrict any rights provided by law.

05 — Product warranty & support

Warranty coverage varies by brand, model and product. Where a manufacturer or distributor warranty applies, we can help you identify the appropriate documentation and service process. Keep purchase records, product labels and included warranty information for reference.

For assistance, call 0917 578 1158, email aarontkhph@gmail.com, or visit us at 42 Gomez Street, Tuguegarao City, Monday to Saturday, 8 AM–5 PM.