Effective 15 October 2026. This policy applies to purchases from SAVG King’s Hardware Trading through savgkings.ph and arrangements with our Tuguegarao store. It explains returns, exchanges, refunds and warranty support. Your rights under applicable Philippine consumer law always apply.
At a glance
- Defective, damaged, incorrect or not-as-described products: We accept eligible return claims and provide appropriate remedies, including repair, replacement or refund as required by law.
- Regular-price items: For non-defective items, an exchange request may be made within 30 calendar days of receipt, subject to the conditions below. A change of mind does not automatically entitle a buyer to a refund.
- Sale, clearance and promotional items: Optional non-defective exchange requests may be made within 7 calendar days of receipt, unless a specific promotion states otherwise. These limits do not remove rights concerning defects, incorrect items or statutory warranties.
- Warranty: Coverage and duration vary by product and manufacturer; the applicable product warranty and legal rights are preserved.
1. Defective, damaged, incorrect or incomplete orders
If a product arrives damaged, is defective, does not match its description, or is the wrong item or quantity, contact us as soon as reasonably possible. For prompt initial order-resolution handling, we ask customers to report such concerns within 30 calendar days from receipt (and, ideally, transit damage or incorrect items within 7 days). This is a service-contact guideline, not a cut-off for legal rights, applicable warranty claims or defects discovered later.
We will assess the circumstances, inspect the item where appropriate, and offer the remedy required or permitted by Philippine law, which may include repair, replacement, refund or other applicable relief. Manufacturer service coordination may be necessary for certain power tools and equipment. A general “no return, no exchange” restriction does not apply to legitimate defect or non-conformity claims.
2. Non-defective exchanges
We consider exchanges for regular-price items requested within 30 calendar days of receipt, and promotional, sale or clearance items requested within 7 calendar days, when the item is unused, complete with included accessories and manuals, in saleable condition and, when reasonably possible, in its original packaging. Provide the receipt, order number or other reasonable proof of purchase. Exchanges are subject to product inspection and availability. Any price difference for a higher-priced replacement is payable by the customer; a lower-priced exchange is resolved as agreed with our team.
We do not promise refunds for change of mind, mistaken selection or buyer preference alone. Optional exchanges may not be possible for specially ordered items, paint tinted or mixed to a customer’s requested color, cut-to-length materials, installed or altered products, consumables opened in a way that prevents resale, or other personalized products. These exclusions apply only to non-defective discretionary requests, not to goods that are faulty, misdescribed or otherwise covered by consumer law.
3. How to request a return or exchange
- Contact us by email at aarontkhph@gmail.com, by phone at 0917 578 1158, or through our Contact Us page. Please provide your name, order number or proof of purchase, product name and the concern.
- For damage or defects, include photographs or a short video if available. Keep the product, accessories, relevant labels and packaging for inspection when practicable.
- We will provide an assessment and return instructions, including whether to use courier return or bring the product to our store. Please contact us before shipping a parcel so we can confirm the correct receiving arrangement.
- Send or bring the item as instructed. Our team will confirm the result of the inspection and the applicable repair, exchange or refund process.
4. Return methods and shipping costs
In store: Returns and exchange requests may be handled by prior arrangement at 42 Gomez Street, Tuguegarao City, Philippines, Monday–Saturday, 8:00 AM–5:00 PM.
By courier: We can arrange a return from eligible locations subject to courier acceptance and packing requirements. For verified defective, incorrect or non-conforming goods where return, replacement or refund is due under law, SAVG will arrange or cover reasonable necessary return transportation in accordance with applicable consumer rights. Ask us for a return arrangement before paying any courier fee. No restocking fee applies to such valid claims.
For an approved optional exchange of a non-defective item, the customer normally pays the actual return and reshipment costs, which we confirm in advance; store drop-off is an option. Any other agreed fees are disclosed before the exchange proceeds.
5. Refunds and payment method
Where a refund is the appropriate remedy, we confirm the approved amount and arrange repayment through the original payment method where feasible, or another mutually agreed method. We normally initiate an approved refund within 7 business days after confirming eligibility and receiving the returned item where a return is required. Credit-card, bank and payment-provider posting times may vary beyond SAVG’s processing time; we will communicate the expected schedule. We do not require customers to accept store credit instead of a refund where a refund is legally due.
6. Manufacturer warranty and repair support
Warranty coverage is product- and brand-specific; some products include manufacturer or distributor warranty terms. Keep your proof of purchase and any supplied warranty documentation. Contact us for troubleshooting, authorized service-center referrals or in-store service assistance. Warranty claims may require technical examination. The stated exchange-request windows above do not reduce any valid manufacturer warranty or statutory remedies.
7. Contact SAVG King’s Hardware
SAVG King’s Hardware Trading
42 Gomez Street, Tuguegarao City, Philippines
Hours: Monday–Saturday, 8:00 AM–5:00 PM
Phone: 0917 578 1158
Email: aarontkhph@gmail.com
Online contact: Contact SAVG
This policy is intended to be read together with applicable product warranty terms and Philippine consumer-protection law. In case of conflict, mandatory legal rights prevail.